Refunds & cancellation

Plain rules, no small print. Last updated September 27, 2026.

If a clinician does not prescribe

You receive a full refund of everything you paid, to the original payment method, within 5–10 business days of the decision. You will be notified by email and in your account.

4-week supply

A single purchase. Nothing renews automatically. Once your medication has been ordered from the pharmacy it cannot be refunded; before that point, contact us and we will cancel and refund in full.

12-, 24-, 48- and 52-week plans

Paid once, shipped every 4 weeks (every 12 weeks for menopause care). Cancel anytime from your account or by messaging your care team. We refund the months not yet ordered from the pharmacy, pro-rata. A shipment already ordered for the current period is not refundable.

Side effects or a change in your health

Message your clinician first. Dose changes and medication switches are included. If your clinician stops treatment for medical reasons, unshipped months are refunded pro-rata.

How to cancel

In your account under Settings, or by email to care@aevogen.com. Cancellation is as easy as sign-up: no calls, no retention offers required.